Zoomlion Blacklists Households Who Owe Outstanding Waste Bills

Waste collection and management company, Zoomlion Ghana limited has blacklisted households or customers who owe outstanding payments for several months.

There has been several complaints from customers about uncollected waste and unaswered calls from the waste management organisation which is responsible for most of the waste collection across the country.

Speaking on Citi TV’s The Point of View hosted by Bernard Avle, Communications Manager of Zoomlion, Ernest Morgan Acquah revealed his outfit has blacklisted such customers who have outstanding payments.

He dismissed assertions that the government is responsible for the payments of individuals’ waste.

Mr Acquah underscored the company’s commitment to efficient waste collection and superior customer service in Ghana.

“Most people who complain that over three months waste has not been collected, most people have been blacklisted, they are aware. We should know that the waste collection that we’re doing is a private business. And individuals should also do their part.

“Individuals have to pay for their waste, now most people think that there’s a segment of waste that is paid by government and so their individual waste should be paid by government,” he asserted.

Mr Acquah explained that due to non-payment, they have implemented a ‘pay as you dump’ system in certain areas. He observed that many waste management companies fail because they do not receive adequate returns on their investments.

“When you talk of Ashaiman, part of Sahara in Ablekuma West, Oyarifa and some other areas, we’ve resorted to pay as you dump. Because we service them on regular basis and at the end of the month, they don’t pay. Most companies come into the waste management system, and they die out because the machinery they put in they don’t get the money back, to continue do the work.”

In response to customers’ difficulties in reaching the company, the Communications Manager of Zoomlion asked which numbers they had tried to call.

“Which numbers did they call that they didn’t get through to us? Most of our clients we send them text messages,” he pointed out.

credit: citinewsroom